Reception Services in Birmingham

We provide reception, concierge, gatehouse and front of house services to businesses in Birmingham & The West Midlands

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At Birmingham Security we understand that receptionists are your company ambassadors. The way they interact with customers and communicate your brand values can make or break your company's image. A good receptionist contributes to the first impression of your guests and creates a warm and welcoming atmosphere for them.

All our security officers are Security Industry Authority (SIA) licensed; fully vetted for a min 5 years; well presented; and trained in first aid, customer service and conflict management. They know how to deal with incidents, de-escalate conflicts and manage the security of your premises while welcoming your clients and employees. All our receptionists and security officers are IT literate and have a very good command of written and spoken English.

Personality and attitude is key. Our receptionists are expected to project a professional manner and be energetic, bubbly, confident, well spoken, friendly, engaging, and confident while handling people in any situation without losing their sense of humour or getting flustered and impatient. They should be able to to create a warm and welcoming atmosphere for all guests with the key aim of retaining and attracting new customers. All our gatehouse and reception team have excellent communication skills to all levels – verbally, written, phone and by security radios.

Gatehouse security

We provide gatehouse security services to construction sites, industrial sites, commercial warehouses, distribution centres, residential areas and business parks. Guarding the entrance to your premises, our security team safeguard your business and act as the first access point for entry, allowing only authorised visitors access to your site. Our security team can provide regular mobile patrols and static guarding to monitor your business premises. More on manned guarding services...

When required by our clients and acting within their code of practice, our security team can be more proactive in their duties, such as:

Whether you need a hotel receptionist or a security team to manage your site gate house duties, our professional and reactive security team ensure a safe and secure workplace environment to all staff, guests and contractors.